Privacy Policy

This Privacy Policy sets out the basis on which we, Avilla Innovations LLC and our affiliates (hereinafter “Avilla”), take care of your privacy. It explains how we collect, use, process, share, disclose and store your Personal Data -as this term is defined below, collected through your interactions with us; including through our website www.AvillaInnovations.com, (hereinafter the “Site”), sale’s process, marketing activities, and other means, as further detailed on Section 3. As used in this Privacy Policy, “Personal Data”, “Personal Information” or “information about you” means any data relating to an identified or identifiable individual including but not limited to: your name, last name, company name, email address, phone number, date of birth, card type credit or debit, card number, expiration date, postal code, details of your purchase and payment history, amongst others. The aim of this Privacy Policy is to ensure that you understand the Personal Data we collect from you, the purposes for which we collect it, how we use it, and how we share it. In sum, to explain to you how we protect your privacy, and explain to you your rights in connection to the Personal Data we collect and process about you. For further clarifications on this Privacy Policy, questions, or concerns, please do not hesitate to contact us via email: support@avillainnovations.thecreativesbay.com.

2. About Avilla Innovations LLC

Avilla Innovations LLC is a Limited Liability Company headquartered at California.  Avilla is the data controller of your Personal Data as described in this Privacy Policy, unless expressly specified otherwise.

3. Personal Data

When do we collect your Personal Information?  We may collect data, including your Personal Data, through our interactions with you, and when you:

• Register, or complete or submit information or forms on our website;
• Download content on our website;
• Register for webcasts, seminars, conferences, etc. sponsored by us, or a partner;
• Provide us with feedback and information via phone, email, social media, etc.;
• Answer a survey;
• Subscribe to our newsletters or other content-related material;
• Use Live Chat;
• Use forums or leave comments on our website;
• Purchase or use Avilla products and/or services;
• During in-person meetings or at Avilla’s events, conferences, workshops or gatherings;

Online information about you may also originate from the use of cookies and similar technologies on our Site or sites of third parties. Please note that Avilla does not control the content that you may post to Avilla’s forums or social networks; in some cases, such content may be publicly available on the Internet. You should carefully consider whether you wish to submit Personal Information to these forums or social networks and whether you wish to make your profile available to other users.

Categories of Personal Information and Specific Pieces of Personal Information we collect from you.

We have collected within the last twelve (12) months, and may collect in the future the following categories of Personal Information listed below from consumers, for commercial and/or business purposes under the California Consumer Privacy Act of 2018 (“CCPA”):

1. Identifiers and registration contact information: such as name, e-mail address, postal address, telephone number, account name, online identifier, Internet Protocol (IP) address, or other similar identifiers.
2. Customer records information: such as name, signature, social security number, physical characteristics or description, address, telephone number, passport number, bank account number, credit or debit card number, other financial information.
3. Characteristics of protected classifications under California or federal law: such as age, gender.
4. Commercial information: such as delivery information and records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies and transactions made with us.
5. Internet or other electronic network activity information: device information and device identifiers, browsing type and language, browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement, and data connection and use, such as information you download.
6. Geolocation data: such as city, state, zip code, etc. related to your IP address.
7. Inferences on your preferences and characteristics.
8. Other information, such as any other information you choose to provide us directly in relation to the use of our services, surveys we send you, etc., customer information such as questions and other messages that you send us directly through online forms, chats, e-mail, phone, or post, summaries or voice recordings of your interactions with customer service.

4. How do we use your Personal Data

Such business purposes may be:

1. Purpose Fulfillment: We use your Personal Information to fulfill the specific purposes for which you provided it to us.
2. Information and Services: We utilize your data to provide you with the information, products, or services you have requested from Avilla.
3. Communication and Response: Your inquiries and requests are addressed through communication, ensuring timely and accurate responses from Avilla.
4. Operational Excellence: We process your data to efficiently operate our business, manage transactions, and process orders.
5. Post-Service Interaction: We follow up with you after delivering products and/or services, using methods like live chat, email, or phone inquiries.
6. Consumer Engagement: We provide email alerts, event registrations, and notices about Avilla’s offerings, events, or relevant news.
7. Site Management: We administer, enhance, and technically manage our website, ensuring content presentation to clients and visitors.
8. Functionality Improvement: Your data aids us in analyzing and enhancing the functionality and performance of our site.
9. Service Enhancement: We modify, enhance, and improve our services and their provision to clients for better value.
10. Rights and Property Protection: We may use your data as required to protect the rights and property of Avilla, our clients, or others.
11. Contractual Obligations: Personal Information supports our obligations under agreements with clients and other contractual entities, including billing and collections.
12. Research and Development: Data is employed for testing, research, analysis, and the development of new products and services.
13. Site Security: We manage the security of our website, safeguarding user information.
14. Legal Compliance: Your data is processed to comply with applicable laws and regulations governing our business.
15. Law Enforcement: We respond to law enforcement requests as mandated by law, court orders, or governmental regulations.
16. Transparency: We use your data as described during data collection or as outlined by the CCPA.

Such commercial purposes (“Commercial Purposes”) may be:

1. To promote our products and/or services, along with related offerings, and to customize our marketing and sales initiatives to align with our clients’ preferences.

We do not collect additional categories of Personal Information, nor process the collected Personal Information for a different purpose than the ones described on this Privacy Policy. The Personal Information we collect allows us to keep you posted on Avilla’s latest product announcements, software updates, and upcoming events; to customize the content and advertising you see on our website personalizing your experience and allowing us to deliver the type of content and product offerings you are most interested and to send periodic emails regarding our products and/or services. If you don’t want to be on our mailing list, you can opt-out anytime by emailing us here: support@avillainnovations.thecreativesbay.com

4.1 Personal Data we collect automatically. Our website automatically collects certain data, through automatic data collection tools such as cookies, beacons, among others. These tools automatically collect the following information:

• Technical information including, but not limited to, browser type, operating system, device information, online identifiers including cookie data and Internet Protocol address (IP), domain name, referral URL, time zone setting, and/or time-stamp for your visit, information about your devices.
• Usage information including, but not limited to, geographic location information (such as your country and/or state), date and time you visited our Site, numbers and frequency visitors to our Site, page views and search queries, clickstream behaviors, amongst others. Also, it may include details of your use of third-party applications in connection with our service.

4.2 Sources of Personal Information. Personal Information we collect from third-parties We work closely with various third parties and may receive Personal Data from them. We protect the Personal Data obtained from them in accordance with the practices and policies described herein, plus any additional obligations imposed by the third-party source of your Personal Data. The third-party sources may vary due to context, but may include the following:

• Data brokers from which we purchase data to complement the data we collect;
• Partners: (i) authentication partners: if you register or log in into our services using third party credentials (e.g. Facebook) we will import your information from such third-party source to help you create an account on our website; (ii) technical services partners that helps us without technology, and may provide us with certain data (e.g. such as mapping IP address to location data) to help us to provide our services, (iii) advertising partners, that provide us with services on our website (analytics, marketing, etc.) providing with inferences about your preferences and interests to offer you a better service and customized offerings, (iv) payment partners, if you choose to pay for a service and/or product, we may receive data from our them, to enable us to send you invoices, process your payment, (v) resellers, distributors, that deliver the product and/or service you have contracted, and therefore may supply us with data to help us provide improve our services, amongst others.

During the past 12 (twelve) months we have disclosed the categories of Personal Information about you listed above to our affiliates, group companies, and service providers for our business and commercial purposes. We have not, however, sold your Personal Information to third parties and shall not sell your Personal Information to third parties.

5. Legal Basis for processing your Personal Data

We rely on the following legal bases to collect and process your Personal Data under applicable California Consumer Privacy Act of 2018 (“CCPA”):

• Consent: where you have provided your consent for the processing of your Personal Data for a specific purpose.
• Performance of a contract: where processing is necessary for the performance of a contract with you, or taking steps prior to entering a contract with you.
• Legal obligation: where we have a legal obligation to process your Personal Data for example when responding to a public or governmental authority, courts, or regulators, according to a legal obligation under applicable law-.
• Legitimate interest: to satisfy a legitimate interest, for example when it is not required by law but it clearly benefits you.

6. Data Retention

We will retain your Personal Data for a period of time that is consistent with the original purpose of the data collection, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our data repositories after 90 days.